Asana for Outlook add-in not adding attachments to tasks

[Denis_Berg]

Hello,

on 4th of July 2024 users in our organization reported to us that the Asana for Outlook add-in stopped adding attachments to created tasks despite the attachment being selected (see screen).

When viewed in Asana, the attachment is not present in the created task.

When I try to add the attachment manually, it works.

Is anybody else experiencing this issue? Is there something we can do about it? Users reported it a while ago, removing and adding the add-in didn’t help. I installed it for the first time on my account and it also doesn’t work (Edge version 126.0.2592.102 (currently newest)). Same result in Chrome.

Any advice much appreciated. Thanks. D.

[Darren_Tuck]

We are also having this issue!

[Vanessa_N]

Hi everyone, sorry for the delay and for the trouble. It looks like this is a bug, and it has already been escalated to our Developers for investigation. I’ll post updates here once they become available.

[Naomi_Watson1]

Hi, Did you get anywhere with this - I’m having a similar problem

[Vanessa_N]

Hi @Naomi_Watson1, sorry to hear that you are experiencing this issue. This thread is quite old, but I’m moving your comment to a more recent thread where we are discussing this issue. It’s a bug that is currently under investigation. We will post updates as soon as we have them.

[Isabelle_Mai]

We have the same problem and it’s really annoying, hope it’s getting fixed asap

[Darren_Tuck]

@Vanessa_N What is the status of this? I really miss this feature… thanks

[Vanessa_N]

Hi everyone, our Developers have deployed a fix for this issue, and attachments seem to be working again! If you are still running into issues, please reach out to our Support team and they will look into any remaining cases individually. Thank you!

[Denis_Berg]

Hello, users have reported that the attachments are getting added once again.

Thank you for the fix. D