Outlook add-in doesn't remember tasks

Briefly describe (1-2 sentences) the Bug you’re experiencing:
When I open the Outlook add-in for an email (any email), it says ‘There are currently no tasks associated with this email’ even if I have already added that email to a task. Though I’m not sure if this is a bug or if I’m misunderstanding how the add-in is meant to work?

Steps to reproduce:
Open Outlook desktop app, click on any email, use Asana add-in to either create a new task from the email or add the email as a comment on an existing task (doesn’t matter which). Click on another email (which closes the Asana add-in) and then back to the first email. Reopen the Asana add-in - it’s back to saying ‘There are currently no tasks associated with this email’.

Browser version:
Using desktop apps for both Outlook & Asana, on Windows 10 Pro.

Upload screenshots below:
Added email as a comment on a task (the same task I’ve already added it to before, in fact)…

…clicked away and back again, and voila

Hi @EJ_Mann, thanks for flagging this.

I suggest reaching out to our Support team so that they can look into this further for you. You can contact them by following these steps:

I hope this helps!

1 Like

Cheers, I have submitted through Support. I’m a bit confused though - when would I post a bug here to the forum instead of just contacting Support?

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