Outlook add-in doesn't remember tasks

[EJ_Mann]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
When I open the Outlook add-in for an email (any email), it says ‘There are currently no tasks associated with this email’ even if I have already added that email to a task. Though I’m not sure if this is a bug or if I’m misunderstanding how the add-in is meant to work?

Steps to reproduce:
Open Outlook desktop app, click on any email, use Asana add-in to either create a new task from the email or add the email as a comment on an existing task (doesn’t matter which). Click on another email (which closes the Asana add-in) and then back to the first email. Reopen the Asana add-in - it’s back to saying ‘There are currently no tasks associated with this email’.

Browser version:
Using desktop apps for both Outlook & Asana, on Windows 10 Pro.

Upload screenshots below:
Added email as a comment on a task (the same task I’ve already added it to before, in fact)…

…clicked away and back again, and voila

[Rebecca_McGrath]

Hi @EJ_Mann, thanks for flagging this.

I suggest reaching out to our Support team so that they can look into this further for you. You can contact them by following these steps:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!

[EJ_Mann]

Cheers, I have submitted through Support. I’m a bit confused though - when would I post a bug here to the forum instead of just contacting Support?