Hello,
I am trying to use the Asana Add-in feature within outlook to add an email to an existing Asana task along with the email attachments. I am only able to add the email as a comment but the attachments are not being added. I am able to do this if I want to create a new task but not when I try to add to an existing task.
Here’s what I found on the forum:
Hi @Rashad_Issa and @Shahlla_Karmali, our Developers let me know that the recently released improvements to the add-in should have resolved the attachment issue.
If you’re still running into problems, it could mean the add-in hasn’t updated yet, or there may be some cached data that needs to be cleared.
As part of the update, a new message was added to the attachments field:
“Uploading email attachments may require additional access permissions.”
If you see this message (as shown below), that means you’re on the latest version:
If you don’t see it, you’ll need to update your add-in.
And if you’re still having issues, whether with updating or with attachments despite being on the latest version, please reach out to our Support team. They’ll need to take a closer look at your domain settings to help troubleshoot further.
Thank you!
So the reason may be additional permissions or uncleared cache. As is suggested in the quote, if you’re not able to fix the issue - contact Support
