Hey all, we’ve run into an issue and I’m really not sure how to deal with it. I have submitted a case to the Asana support team but would also like to hear if others have dealt with similar issues?
We have a limited number of staff at our company who use Asana. We have 10 seats, with 9 regular users, and no intention or budget to expand that at the present time.
We are working with a vendor to manage client events, and that vendor uses Asana to manage work. They have requested that our staffers who are working on with them use Asana as guest users to submit support requests, but none of those staffers are part of our internal Asana users, so we suddenly as of this morning are 7 seats over our current account limit, because they are accessing the vendor’s account with their work email addresses.
Is there any simple workaround here? The fact that any email address at the same domain is automatically added as a fully licensed user is one of the most baffling and frustrating things about Asana. Why is there no way for us to designate them as a Guest level user?
Has anyone run into this kind of thing in the past? Any ideas for how we can manage this without being billed for another 10 seats for people who aren’t actually using the tool?
I would recommend speaking to your Account Manager at Asana about the possibility of a Division plan (if you are currently on an organisation plan), however there are limitations that I encountered with a division plan, on Enterprise plan you lose your view only accesses, etc. but it’s definitely worth exploring if this would work for you, as then you can have guests that carry the same email domain.
This link may help Asana Help Center
Any tips or tricks to get a prompt response from Asana support or my Account Manager?
Do you have a dedicated Account Manager on your plan?
If not, use the form here - Contact our Sales Team • Asana 
@Brian_Fewell , just curious - have you tried removing one of these users from your Asana space? It should not affect their Guest access to the vendor’s space. And if it does, you can simply restore their account.
I had someone I worked work a few months back as our contract renewal came up. I emailed them directly and have gotten no response.
I did. They were notified they had been removed. When they went to sign in again, they were re-added on our account.
Right, that makes sense. Just checking!
@Rebecca_Hassett , is right - you can solve this with a division for your paid seats whilst also having a ‘free org’ for those users that are Guests in other Asana spaces.
Best to be familiar with some loss of features in the Admin Console of a Division VS Org.
Okay, that makes sense. I’ll contact the sales team to sort that out.
Thank you both!