I would like instructions on removing prior team members names and email addresses from populating the dropdown list when you select to assign a task. Listed are team members which were previously removed from the group through the normal means, and no longer even display as members of the team. I read the prior threads on “Deprovisioning” but am not given the option after I re-invite them back. It just prompts me to “Ask an Organization Member to deprovision” if I need all access revoked. We are all members of the Organization, and I created the team board initially, so I don’t see why my account wouldn’t be given the option to Deprovision. Any tips on how to make this happen?
I attempted to follow the instructions listed here - Setting up an organization in Asana | Product guide • Asana Product Guide
Where the video displays the system giving you the “deprovision” option, mine does not display that. Only suggests I contact a member of the Organization if I want them deprovisioned.
Sorry for the delay, no, I do not see an option for an Admin Console when I click on my profile image in the top right corner of my console. Is there another place to find it?
No one has answered and I have a similar problem on the free version, where I can’t Deprovision former employees who’s email address use our domain. I only seem to be able to deprovision people using external email addresses by going to Team/Invite on the sidebar menu.
If that doesn’t help, I recommend you create a support ticket: go to www.asana.com/support (make sure you are logged in to Asana) > click the chat icon at the bottom right > type “speak to an agent” > click “Yes” > click “Something Else” > click “Create a support ticket.”