My Tasks Screen is Blank

English Forum Tips and Tricks
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Hi,
Asana Support is very slow in responding and hasn’t been helpful so far.
Since the weekend, the “My Tasks” Screen has gone blank for me. I usually view it on the calendar view but there is nothing showing anymore. The tasks still exist and have a due date and are assigned to me as I can see them in other sectons of Asana e.g. Team Calendar, or specific Project Calendars.

Not sure if this has anything to do with the Crowdstrike issue last week but is anyone else having this issue?

Thanks
Shaun

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*Not a solution, but marking it as such because it’s the best available option besides direct support from the Asana support ticket.
@Shaun_Fenech - this is definitely an issue Asana Support will need to resolved for you.

But, two thoughts that may help.

  1. Be sure you don’t continuously email support to “check in” on your ticket. Each reply pushes your ticket back to the bottom of the list. (FYI: I’m just sharing how it works… I don’t work for Asana)
  2. If you need a solution in the meantime, you could use “Advanced Search”.
  • Click on the search bar
  • Click Advanced Search (will be either at the bottom of the search dropdown and says “Advanced Search” or might be a toggle on the right side of the search field
  • Add your name to the “Assigned to” field
  • Optionally, on the task completion field, put “Incomplete Only”
  • Click search
  • At the top right, sort by due date or project

I hope that helps!

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Thanks. Wasn’t aware of how the tickets work. Asana already responded and I replied immidiately to which they replied and in turn I, but that was 24 hours ago and nothing since.

I don’t have advanced search. Happy to pay for the product but this is turning me off.

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So are you currently on the free plan?

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Yes. Any other ideas?

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No, without saved search or access to other global reporting, I don’t see another way to work around this issue that you’re having.

But, support will be the best to help you resolve it so you can use My Tasks the way it was intended. Sorry to hear it’s giving you trouble currently.

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Oh sorry – @Vanessa_N I just saw that you were replying. Didn’t mean to type over you. Go ahead.

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No worries at all, @Bryan_TeamKickstart. Thank you for jumping in and explaining how our Support team works! :blush:

I was just about to mention that I saw a similar case a while ago. It’s not very common, but it’s worth checking! In the case I saw, the user had a huge number of tasks assigned to them, which started to impact the performance of their account, and some My Tasks views were no longer loading. It was a very high number though, over 100,000 tasks assigned to them.

@Shaun_Fenech, do you have an idea of how many tasks are in your My Tasks? This might be the problem. We don’t have a hard limit for assigned tasks, since it’s not a common issue, but it does happen sometimes.

Hope you receive a reply from Support soon, and they will be able to confirm if this is actually the problem.

I hope this helps!

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@Vanessa_N - yes, for the record, I have experienced that issue myself. So, I set up an automation that older completed tasks get routed out to an Archive project and unassigned from me.

I do hope they address that at some point. But, I know it only affects a very small number of users… still hoping though. :slight_smile:

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Thanks Vanessa. Doubt i would be anywhere near 100,000 tasks.
Maybe in the 1,000s but not 100,000
Thanks anyway
Still waiting for support to reply, we are now into the fourth day!

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That’s a great workaround, @Bryan_TeamKickstart. I forgot to mention in my previous reply that both complete and incomplete tasks count towards the total number of assigned tasks, so even older/completed tasks might impact its general performance.

Sorry to hear that this doesn’t resolve your issue @Shaun_Fenech. Our Support team will be best equipped to investigate this further.

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@Vanessa_N - just FYI - my automation unassigns the older, completed tasks from me and moves them out to a “Bryan’s Completed Task Archive” project.

But, I do wish that weren’t necessary.

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Thank you, but again, the support team are not responding!! Last response 2 days ago???

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*Not a solution, but marked as such because it links to the bug information that is what’s currently known

IMPORTANT:
@Shaun_Fenech I noticed this is confirmed as a widespread issue.
On issues like this, it’s common for them to wait until the widespread bug is fixed to provide another response.

Here’s the forum post, detailing that other people are also experiencing the bug. You’ll see updates there.

Wishing the best for you!

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Thank you.

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Hi @Bryan_TeamKickstart and @Shaun_Fenech, I’ve just closed the bug report for the Blank Home screen and wanted to mention it here for clarity. The “Blank Home Screen” bug was specifically related to the Home Screen where everything was blank, and not even the headers were appearing. It seems that Shaun’s issue is unrelated (tasks not loading the the My Tasks calendar view).

I understand that it’s taking a bit long to get a reply from our Support team, since they are quite busy at the moment, but they are getting back to everyone as soon as possible. They will be able to look into your account logs and identify what can be causing your specific issue.

Thank you for your patience!

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