My colleague has only view access

I set up a new group. In the group I created some tasks for the individuals to work on. One of the team members let me know they could see the tasks (view access) but could edit them.
I just checked it there myself and its showing as being an editor, however there is an alert that pops up to say ¨This member has a view only licence and requires an upgrade to collaborate¨
Is this an error? No other team member has needed this.

Hello @Eric_Lawless - First off, welcome to our community forum! :grinning_face_with_smiling_eyes:

With view only, people across the organization will have visibility across goals, reporting, portfolios and projects, helping teams stay aligned. View only members can see any Asana object they are given access to but cannot collaborate or take any actions, such as commenting on or editing objects.

If you are having any issues with the view only licenses, I recommend reaching out to our support team!

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