Multiple team members unable to log in

Several of my team members are unable to access our shared workspace, due to Asana repeatedly telling them that their username or password is incorrect.

When they try to reset their passwords, the password reset email doesn’t work; they’ve then contact support to reset the passwords, but that appears to be only a temporary fix. After logging in, their session then times out, and they are once again unable to login even with the new password. We have three team members having the exact same problem, and so far we haven’t been able to consistently get them access to Asana.

The same issue has existed across multiple browsers, computers and locations.


Hi @alix.kemp

There was an Asana outage earlier today. Has this problem still existing?


Thanks for reaching and my apologies for the continued issues with this @alix.kemp

Could you please follow-up the email sent by our Support Team who will be able to help your colleagues to set a brand new password and follow a few steps to see if this gets resolved?

Unfortunately, I’m not able to troubleshoot this further via the Forum, but our Support Team will be in a better position to assist you further.

Please, let me know if there is anything else I can help you with.

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