Mentions sometimes not showing up in inbox?

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1

I’ve had a couple of instances in the past week myself, and another user at my company had this happen once for sure, where I’m @ mentioned in a comment but I don’t see it in my inbox.

In the latest instance for me, from yesterday evening, a coworker tagged me on a comment. I received the email notification in my Outlook inbox, but in the Asana inbox I can’t find it at all.

I’ve confirmed that I have notifications set as follows:

  • Desktop app: All activity
  • Email notifications: Mentions only

I filtered my Activity tab in the inbox to show just @ mentions & it’s not there, and scrolled a ways through the Archive to see if I had accidentally archived it, but don’t see it there either.

Anyone else experience this? It seems intermittent but it frustrating.

2

I’m not sure if this could account for it, but can you make sure Expand notifications is checked and see if that helps?

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Thanks,

Larry

3

@lpb — I gave that a try, didn’t seem to help. :\

I think I’ll open a ticket while it’s still fresh.

4

Yes, good idea. Sorry.