I’m currently experiencing an issue with the filtered lists of users and tasks that appear when I start to add an @ mention. Before giving me a list of filter options based on what I’ve typed, it first presents a list of options unrelated to what I’m typing. This is most pronounced in trying to @mention someone in a task comment.
Steps to reproduce:
- Create a new task
- Go to the comment panel
- Type @
- A message appears saying: “Mention a teammate or link to a task, project, or message”
- Immediately type any letter
- For a brief time, a list of mention options appears that is totally unrelated to the letter that has been typed.
- The list of mention options then refreshes and is replaced with one actually filtered by the letter that you typed.
The really quirky bit:
There seem to be 2 default lists that first load. There’s one list of mentions that show up if you type @ and then a letter immediately afterwards. There’s a different list of mentions that show up if you type @, wait a couple of seconds, and then type a letter. Different list - but still totally unrelated to the letter that you type.
The problem here is that the unfiltered list will remain even after typing several letters. We’re a small organization so if I type “@steve” and hit Enter, I’d expect it to have filtered to the Steve that is in our organization. If I don’t wait for a second or two after typing “@steve” before I hit enter, I’ll end up with a mention to someone unrelated.
Browser version: Confirmed in the latest versions of Edge and Chrome
Upload screenshots below:
Hi @Marc_Baron, sorry for the trouble! I haven’t been able to replicate this issue on my end. We did have a similar issue recently, but our team has since fixed it. Can you confirm if this happens when you use Asana in an incognito browser window?
I believe I’ve had the same issue for a while as well, it would result in me tagging the wrong person because the view changed after I typed Enter…
Hi @Vanessa_N - I’ve tried in a couple of browsers and in incognito and I’m getting the same behaviour in all cases. I’m in a second organization as well and it gives the same issue when I try it there (but with different default @mention lists)
We’ve been having the same issue in my org. We’ve got team members on Chrome, Safari, and within the desktop app and we’re all experiencing this.
I honestly never thought to submit this as an issue but this has been a thing for me for a while as well.
I’ll usually type the first 3-4 letters of a name, wait for Asana to show the name, click enter, and then see someone else was tagged. The last one was typing “D’ar” and hitting enter and “Valeria” was tagged.
@Vanessa_N, we have similar issues. Where you start typing a specific team member in the mentions and a list of unrelated names comes up, leading to similar problems that @Marc_Baron is experiencing
I’m also having the same issue. I thought it was just some sort of lag, but glad it’s not just me!
Hi everyone, thanks for the additional information. I have escalated this issue for investigation and as soon as I have updates I’ll post them here. Let me know if you need anything else in the meantime!
When we type
@ and then start typing a teammate’s name, it autocompletes with the wrong person’s name.
For example, if I type @jodi, @carol will be what Asana suggests / autofills.
Because it’s worked so well in the past, we’re all used to typing shortcuts super quickly - I’ll type @k + enter because for years that would automatically mention my coworker Kim. But now if I type that it @mentions my worker Lori, which doesn’t make any sense, and is slowing us all down.
This is a new issue happening fairly consistently for our team in the last two weeks or so.
We’re all using Chrome and Asana Premium.
I saw two threads here with similar topics from 2018 and 2022. Both had an Asana response about it being a bug that got fixed, so I’m hopeful for a similar resolution here!
Welcome back, @Jodi_Egerton,
I’ve merged your post into an existing thread about the same (I think) but for which a fix is currently in progress.
I have this same issue, and I can’t remember a time when it actually worked the right way. I go back and forth between tagging people in Slack and tagging people in Asana, and Slack always gets it right, but Asana not so much. I went to @ Julie this morning and it tagged Autumn instead. I think the system is pulling up the most common @ mentions first (I have tagged Autumn in a lot of tasks over the years) and then suggesting based on the actual letters, but it’s often the case that I type out someone’s name completely (Julie), hit enter, and it still tags Autumn.
Hi @Melanie_Moul, sorry to hear that you are also experiencing this issue. Our developers are currently working on this, but they don’t have updates to share just yet, As soon as I hear back I’ll post the updates here in the Forum!