Login not remembered on Firefox

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:

I log in to Asana in a Firefox browser, close Firefox, start Firefox again and then visit https://app.asana.com again, I’m logged out.

  • Other websites work with Firefox, I’m kept logged in.
  • I double-checked the privacy settings in Firefox, cookies are NOT deleted after closing Firefox. I even added an exception for the Asana website, the issue was still there.
  • Other browsers (Brave, Edge) work with Asana.

Based on this the issue seems to be related to the Firefox + Asana combination.

I checked the cookies in the Dev Tools in Firefox and the auth cookies expire at the end of the session. In other browsers (Brave, Edge) it’s a couple of months in advance.

I also checked the login request in the Network requests and in the response I saw this expiry date:

set-cookie: auth_token=...; expires=Mon, 17 Sep 88885 06:37:54 GMT; ...

So my suspicion is that the year 88885 is not a valid expiry date for Firefox, therefore Firefox defaults to the end of the session.

I checked another website that works correctly with Firefox, there the token cookie expiration is set to 1st Jan, 2025 in the response.

(Sorry if it was reported earlier, I haven’t found anything related)

Steps to reproduce:

  1. Open Firefox (latest version (121.0), both on Windows 10 and Mac)
  2. Log in to Asana on https://app.asana.com
  3. Close Firefox
  4. Start Firefox again
  5. Visit https://app.asana.com
  6. I get redirected to the login page again

Browser version:

Version: 121.0, both on Windows 10 and Mac

What version of Asana are you using (Basic/Premium/Business/Enterprise)?

Basic

2

Hi @boros.norbee, sorry to hear about this trouble. I can’t seem to replicate this issue on my end. Firefox remembers my credentials and keeps me logged in when I close the browser and open it again. To clarify, do you see the same behavior in different devices?

3

I confirm the same problem. It started at the end of last year when I clean up all cookies. Now - asana is the only website where I have to login every time after openinig firefox.

4

but I’ve just found a solution:

try:

  • add entry “https://app.asana.com” to exceptions in Settings>>Privacy&Security>>Enhanced Tracking Protection (I have level of protection set to Standard)

and the same exception add to Settings>>Privacy&Security>>Cookies and Site Data

It worked for me

BR
Tomasz

5

Hi @Tomasz1 thank you for sharing this solution! @boros.norbee can you test this and let us know if it works for you too?

6

Hi @Vanessa_N , I checked it both on Mac and Windows and now it works for me on both, with the default settings (so I didn’t change anything in the settings).

I also checked the cookies on login and now it returns an expiry date in 2056:

set-cookie: auth_token=...; expires=Thu, 16 Nov 2056 17:21:26 GMT; ...

So something might have changed recently. Anyway, it works now without any workarounds. Thanks for the follow-up :slight_smile:

@Tomasz1 Maybe you can try removing the security exceptions and check it on your side as well.

7

Perfect, thank you for confirming! I’ll close this topic for now, but let me know if you see any issues again :slight_smile: