Jira Software (Cloud) integration not updating Jira Assignee on Asana

English Forum Integrations
1

I have created a project in Asana which include the Jira Cloud App. The integration is configured as follows:
Step 1: synchronise at task level;
Step 2: When a jira issue is added → create a new task in asana
Step 3: When a jira issue is updated → update the asana task

In the list of fields to sync i have summary and description which synchronise to asana task name and description.
Status goes to a custom Jira Status on asana.
I have a custom Effort field in Jira which goes to a custom Jira Effort in Asana.
So far so good, all this fields synchronise properly. However, i can’t get to have Jira Assignee field to synchronise in asana. No matter if a choose the Asana standard assignee field or a custom field Jira Assignee. The user i’m testing is a member of the team, the project is public to the team but in any case he is also among the project’s members (even if as a guest)
Any idea?

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2

Hi,

I also have this issue. The Assignee field is updated if I create the ticket (I assume as I am the rule owner) but this is not updated if the creator is a different user within my team.

This is a big issue and makes it so that syncing this field is pointless as it only works for 1 user. Can we get a reply/update on what is going wrong?

I would assume this functionality was built to be working.

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I’m also having this issue. I’ve tried both a custom field (“Jira Assignee”) as well as the native Assignee field but can’t get the Jira assignee to show up in either.

“Jira reporter” usually populates correctly with the person who submitted the item via the Jira form but not always. Seemingly randomly - no rhyme or reason as to when this does or doesn’t sync.