Issue viewing PDF files in iOS 12.1 & 12.4?

English Forum Critical Bugs Closed
1

We are having issues opening and reading half our PDFs in various projects, but on;oy on IOS 12.1 and 12.4 devices. Not an issue with Android devices at all. PDFs take a long time to load and then flickers on and off until we get a white screen with the name of the file on the white board but not the actual pdf doc. Reset device, cleaned browsing history, cleaned up, Reid opening in books but not much better although it didn’t white screen. Reloaded Asana and still having same issues. Is there an issue with IOS 12.1 and above?

2

Hi @jimbob and welcome to the Forum :wave:t3:

My sincere apologies for the trouble here; I’ve gone ahead and filed a bug with our Development Team, I’ll be in touch as soon as I have an update. In the meantime, can you confirm if there is a difference between the PDF you can open and those you can’t? Are the one you’re running into trouble with heavier than the others?

Looking forward to your reply!

3

Hi @jimbob :wave:t3:

Quick question to help us investigate this issue further:

  1. Can you please confirm if you’re using the iOS app, or the Asana web app in Safari?

  2. Could you please verify your iOS version?
    For reference, iOS 12.4 is not a valid version number. 12.1.4 is the most recent public one (and 12.2 is in beta).

Looking forward to your reply!

4

Hi @jimbob :wave:t3:

Just checking in there; have you had a chance to look into this? Looking forward to hearing from you!

5

We are working with the Asana app downloaded through the AppleApp Store (iOS APP) which is different from using safari to log into app that is website based if I understood your question correctly. Yes, it is iOS 12.1.14

6

Thanks for the additional information @jimbob, appreciate it! I’ll be in touch asap!

7

@jimbob; could you please share your PDF with me via DM to help us reproduce the issue? YOu can send me a DM by clicking on my name just above and click “Message”.

Thanks again for your patience and cooperation, we really appreciate it!

8

Hi @jimbob,

Just checking in :slight_smile: Any chance you could forward us that PDF to help us investigate?

Looking forward to your reply :slight_smile:

9

Hi @jimbob,

As I haven’t heard from you in the last few weeks, I’ve gone ahead and closed this bug. Please let me know if we need to re-open it!

10

sorry, not sure what I was supposed to be doing on my end?

11

No worries, could you please share your PDF with me via DM to help us reproduce the issue? You can send me a DM by clicking on my name just above and click “Message”.

Looking forward to your reply!