"Invalid, please recreate" error (global custom field)

English Forum Tips and Tricks
1

Hello colleagues,

I believe I’ve found a bug that, unfortunately, is limiting my ability to provide a specific solution for a client. Basically, if I make a Number Custom Field a global field and include it in the “When” section of a rule - then convert it to a Template, instead of maintaining the field in the Rule, it returns an error: “Invalid, please recreate”.

Please watch this short video showcasing the issue.

Thoughts?

Wayne

2

Hi @Wayne_Hedlund1,

I think your best bet is to create a support ticket: see How to contact our Support Team.

Thanks,

Larry

1 Like
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Thanks @lpb - I gave that a try. I get major problems trying to access support right now. Even the chat doesn’t work. I was able to submit via the form so hopefully that’ll go through.

1 Like
4

Right, @Wayne_Hedlund1; that linked post explains the issues and workaround with Support which are getting worked out.

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