A pricing model that allowed for a Free “Lite” user would go a long way in addressing the concerns share here. We have a similar company to yours where many of our users are on the phone, pick, pack, ship, or making lunch for customers.
If this lite user could:
- Read/Comment/Complete Tasks
- Create Personal Tasks
- Own 1-3 projects (to allow things like Goals, 1:1 project with supervisor etc.
I’d be much more inclined to make pay the full fee to the users that need to fully monty of features.