This is the second topic I’ve seen with a large amount of unhappy users (the first is moving the project name to the bottom of the task) where the response from Asana seems a little tone deaf. We have been using Asana since 2014 and have been premium users for a few years now, but frankly the changes the company has been making and the responses to what amounts to major interruptions to their paid users’ workflow have been pretty disappointing.
I was actually exploring the dashboard feature through Asana academy last month, only to find out it was being deprecated.
I wrote Asana about it:
OCT 19, 2018 | 08:26AM PDT
Category I have a different question
Subject Google Sheets and Dashboard
I was just learning about using Google Sheets in Dashboard in Asana Academy, only to navigate to Dashboard to see it’s going away. Will there be another way to use the Google sheets reporting from the Home page, or is that ability going away with Dashboard?\
Seems like the Google Sheets reporting gave some really valuable information in an easy to access way.
This was the response I received:
OCT 19, 2018 | 09:30AM PDT
Thanks for reaching out; my apologies for any confusion or frustration about this change!
As you noted, we will be retiring our current Dashboards feature (and with it, Dashboard reporting in Google Sheets) on December 1st, but I’m excited to share that we’ll also be introducing our new Portfolios feature next month. Portfolios will have similar functionalities to Dashboard (including Google Sheets reporting options) but will have even more features to help you monitor and manage your team’s Projects. We’ll be releasing Portfolios well before Dashboards are retired, so you’ll have time to transition without fear of losing the work that you’ve already put into setting up your Dashboard.
Please let me know if you have any additional questions or if there is anything else I can do for you. Have a great day!
There is no mention of having to upgrade to Business. Then suddenly Portfolio is released and there is an upcharge that would double our subscription cost.
I sent my feedback on this and then received an upsell response that said, sorry for the confusion, yes it is paid, and I can set you up with a sales team.
I would like to add my voice to those saying it’s not great for brand loyalty to take a feature away and make you pay double the subscription rate to basically get it back. And I also agree that there may be two people on my 20 person team that actually need that functionality, so it’s kind of unreasonable to mandate an entire team’s subscription cost be doubled in order for those two people to get the functionality. And honestly, long-time, paid users should be grandfathered in anyway. Up until this year I have loved Asana, but reading the feedback here from Asana to users who are experiencing real frustration with their workflows and/or cannot afford to pay for a feature for a whole team that for most orgs, only a few users need, is really disappointing.