Hmm, this one is tricky because it looks to me like rollbar is having each person create an asana personal access token to access our API - that means that each person effectively has a “different” Rollbar app and it’s hard to track down any one particular timeout. At least that’s what it looks like from our side and I can’t seem to find this particular app in your domain (only “Zapier” and “Importing Jira Tasks”) so I’m kinda at a dead end in sorting this out
the Asana API is taking too long to resolve reliably
Do you mean our API’s call back out to rollbar is taking too long to resolve or that subsequent requests from rollbar to our API are timing out?
I know that about the time you asked this we were having some really delayed background jobs, which our webhooks depend on. That should have been resolved fairly quickly, and it looks to me like we should be in a good state now. If we get into a tricky spot our stability team might pause background jobs (including webhooks) in order to keep the Asana web app stable; this would mean that webhooks will be held back until after our jobs ramp back up. This should definitely not be broken for weeks, more on the order of minutes.
In the extreme, could you try re-setting up the integration with Rollbar?