I installed the Gmail Asana Add on, but it does not show up in Gmail.

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I installed the Asana add on to gmail this morning. Unfortunately, it has not shown up in my gmail. I have verified that it was installed. Please advise. Thanks.

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Hi @Katie_Cyphers and so sorry for the trouble here!

There are a couple of things we can check:

  1. Can you please confirm that that the add-on is showing up as “Installed” when clicking on the following link? https://gsuite.google.com/marketplace/app/asana_for_gmail/923474483785

  2. If you’re a Gsuite user, can you make sure that your Admin has whitelisted the Add-on for your domain? Can you also verify that you have authorized the add-on for your account (both are required for GSuite users!)

  3. Could you also share a screenshot of what you’re seeing in your Gmail sidebar? I’ve added a screenshot below showing you what the add-on looks like in my Gmail account!

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Looking forward to your reply Katie!

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I’ve been using the Asana add-on for Gmail and this morning it was (apparently) missing - though all settings reported it was properly installed.

What had happened is that my right hand Gmail sidebar (where the Asana add-on appears) had gotten collapsed - not sure how. I don’t ever collapse it intentionally so it took an extra moment to find this and re-expand - which solved the issue. Any chance this could be what’s happening for you?

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I’m also having trouble with this and the comments so far are not helping. This comment in particular:

If you’re a Gsuite user, can you make sure that your Admin has whitelisted the Add-on for your domain? Can you also verify that you have authorized the add-on for your account (both are required for GSuite users!)

How do I authorize the add-on for my account?

The Asana icon is not showing up in my sidebar.

When I go to add the app it says it’s already installed.

When I click on the app, however, I get a red alert to "Please uninstall app for domain in admin console. So I’m very confused.

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I want Asana for Gsuite available to everyone on my domain.

Any ideas?

Thanks!

-John

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I’m having the same issue as above.

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Asana App missing in Gmail?

I just wasted all morning, installing and reinstalling the “Asana Gmail App” into my Gmail account, browsing fora, and whatnot.

A reply here gave me a clue but not the solution.

The solution for me was so SIMPLE and OBVIOUS that it most likely fell below any tech supporter’s radar.

In my case, it was a simple matter of toggling the right-hand bar in Gmail to be visible again.
And Voila my lifesaving Asana was back where it was supposed to be.

I made a image to explain

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Asana App missing