How to transfer my starter subscription from my personal workspace to my organization workspace

English Forum Ask the Community
1

I accidentally upgraded my personal workspace to Starter instead of my organization’s workspace. The subscription was purchased recently. Would it be possible to transfer the Starter subscription to my organization workspace instead? How to c

Thank you.

2

Hi @Anne_Crisette_David! Since the purchase was made recently, I’d recommend reaching out to our Support team to see if they can help.

When you contact Support, please include:

  • The link to the personal workspace that was upgraded
  • The link to the organization you intended to upgrade
  • Your invoice number or purchase receipt
  • The purchase date
  • Confirmation that you’re the billing owner or have the billing owner’s approval

While you wait, you can also:

  • Double-check which workspace was upgraded by clicking your profile photo → Switch workspace or organization.
  • If you’re not the billing owner, have the current billing owner contact Support on your behalf.

I hope this helps!