How to fix: "WebSocket connection: Closed before probe completed, code: 4501"

My asana browser app is responding slowly. After some searching I found an FAQ page, where it is recommended to check your connection through this link.

The error I’m getting reads as follows

WebSocket connection: Closed before probe completed, code: 4501 (server rejecting connection from ServerActor), after 491ms.

How could I fix this?

Hi @S_Hulsman, welcome to the community forum and sorry for the trouble here!

Websockets are a very common form of connection protocol that are necessary in order to use Asana.

The most common reason we see for websockets not working is security software that may exist on your network or machine - particularly SSL inspection software, or web proxies. These kinds of software don’t block websockets - but they can close the connections early, and they must remain open in order for you to use Asana.

We offer few solutions in this article. For example, you may also need to update your anti-virus or firewall to the latest version to ensure that it’s not blocking your connection.

I hope this gets resolved soon! but please let me know if you need further assistance!