Hi everyone,
We recently created a video that walks through how our Service Desk for Asana works. If you’re trying to streamline how you receive and manage external requests/tickets from customers, colleagues, or partners—this might be helpful. The bonus is that they don’t need to be members of your Workspace/Organization in Asana.
In the video, we show how the service desk:
- Collects requests through customizable forms or email
- Converts them directly into Asana tasks (no need for copy-pasting) - and with the automated actions that you can define based on your needs
- Helps you track progress and collaborate internally without exposing the Asana project to the requester
- Enables you to respond to requesters from within the task, turning your Asana project into a shared inbox for your team
- Supports automations, custom routing, and a branded user portal
The bonus is that you can create multiple forms that create tasks in one Asana project. The goal is to reduce manual work and make it easier to handle incoming requests, right where your team already works—in Asana.
Watch the video here: https://www.youtube.com/watch?v=rwnNuR6B7ns
We’d love any feedback or questions! Learn more: Turn Asana into a Full-Service Desk Solution | Hipporello