I submitted a ticket to Asana Support about a billing issue on 8/12 and haven’t had any response yet.
Because of this we have a work stoppage issue in the service we’re able to provide our customers (as forms are not working). I need resolution ASAP and can’t find another way to contact Asana Customer Service.
Welcome, @Carrie_Caddell-Kazar, and sorry to hear this.
Support is experiencing a high volume of late so there’s a delay.
Perhaps @Forum-team could help expedite!
Thanks,
Larry
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But if you contact them again, your ticket will go back down, so don’t 
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Hi everyone! @Carrie_Caddell-Kazar, apologies for the delayed response from Support. They’re handling a high volume of requests at the moment, so wait times are longer than usual. To be fair to all users, they are replying strictly in the order tickets are received, so we can’t expedite cases, unfortunately. They are also working on solutions to tackle the backlog and reduce the wait time in the near future. Hopefully, they’ll reach your request soon!
Just a friendly tip: Since the queues are organized by date and time of the requests (from older to newer), avoid following up before they respond, as this can reset your place in the queue.
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