How can I recover collaboration workspaces once the trials have expired? I tried to pay out of pocket but my payment will not process.

[Ingrid_Padilla]

HI,

We have been running projects on a trial basis and we added trial vendor collaboration workspaces. I tried to renew our workspaces multiple times, but the payment would not process. Would you please advise?

Thanks!

[Ingrid_Padilla]

Also, how do I recover the work/projects I had saved in the workspaces?

[Bastien_Siebman]

Hi,

Usually the support can help with this. I’ll reach out privately.

[Rebecca_McGrath]

Hi @Ingrid_Padilla, if you reach out to our Support team, they’ll be able to look into this further for you

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]