Support can take a few days at times, but not that long. I recommend the following, depending on the nature of your request:
Try these troubleshooting steps, then please 1) Report your problem by going to Report a Bug, clicking the New Topic button at the right, and following the instructions, or 2) To create a support ticket, go to www.asana.com/support (make sure you are logged in to Asana) > click the chat icon at the bottom right > type “speak to an agent” > click “Yes” > click “Something Else” > click “Create a support ticket.”