I got the discount code for educational institution -University- and follow the instructions in the payment process but did not have the option to enter the code and the credit card was charged with the full amount. We must get the discount applied and I sent several emails and entered notes in the Help Center cases but I do not get any response.
Hi @Margarita_Corredor_M, welcome to the forum!
Your best bet would be to contact Sales directly, they will be better suited to look into the details of your account.
Best,
Jeremy
I already did. I entered cases, I sent emails. I told them I need help urgently, but I don’t get any response.
Sorry to hear that @Margarita_Corredor_M
@Forum-team, could someone help with this?
Hi @Margarita_Corredor_M , very sorry to hear about the issue! I can see that your case has already been answered by our Support Team. If you do not see their response, perhaps the email is stuck in your spam somwhere. Can you please check your inboxes for any correspondence from the asana.com domain?
Unfortunately, we are unable to help with any billing questions here in the forum, so Support would be the best place to seek help.
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