Hello! I am testing using Asana with a client to streamline communication and workflow as we work through projects. The client users are “guests” outside of my domain name. When I comment on a project and tag a client user, they do properly receive their email notification. When they reply to the email, however, we are finding that sometimes the reply does not get pushed to Asana – it is not added to the conversation, so I never see it. Is this an issue that anyone else has encountered? Is there an easy explanation/solution I’m overlooking? Thank you!
Hi @Brian_Lee! I’d recommand the following:
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Ask your client to make sure they have enable email notifications for your Organization; they might have enabled them for their own Organizaiton, and not for yours (How to Control Your Profile Settings in Asana | Product guide • Asana Product Guide).
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Make sure that they reply to email notifications from the email address they have chosen to create tasks in Asana (How to Control Your Profile Settings in Asana | Product guide • Asana Product Guide).
If this doesn’t fix your issue, I’d recommand reaching out to support (Asana Support - Help Center • Asana) so our team can take a closer look into your set up!