Got charged ~$300 for Asana, barely used it, no refund

English Forum Ask the Community
1

I run a small creative studio (Studio 9). I bought a 2-seat annual Starter plan on Asana thinking it would help organize my projects.

A few weeks later my company direction changed and I migrated to another tool. The subscription ended up barely used.

I contacted support, explained the situation, they escalated it internally, reviewed the account… and still refused any refund or credit because it’s outside the 30-day policy.

So basically:

• about $300 paid
• almost no usage
• no refund, no credit, no transfer

For small businesses that pivot quickly, that kind of rigid policy is pretty rough.

Just sharing this so other founders know: be very careful before buying an annual plan on Asana.

Case: 09170246

Maxence
Studio 9

P.S. HONESTLY, I would have preferred keeping Asana and recommending it around me, but this experience definitely leaves a bad taste.

2

Hey Maxence,

I truly understand the frustration.

Asana does not offer refunds for unused portions of a subscription after the initial purchase or renewal has been processed. What I would suggest is to reply to your existing ticket 09170246 and ask the agent to confirm auto-renewal is fully turned off, so you are not charged again at renewal.

Appreciate you flagging this, and I’m sorry this left a bad taste. We still hope you give Asana another in the future.