Refund Request — No Access to Subscription

English Forum Ask the Community
1

To the Asana Support Team,

I am requesting an urgent cancellation and full refund for the annual subscription charge that was processed on May 7.

The main issue is that I currently do not even have access to the subscription or workspace associated with this payment. I am writing from the same email address that received the payment receipt and renewal confirmation.

I was unexpectedly charged for an annual plan, but I cannot properly access or use the subscription itself. Because of this, I am asking you to immediately:

  • Cancel the subscription
  • Revoke the renewal
  • Process a full refund for the charge

I have not been actively using the platform, and I have no intention of continuing the subscription.

I am attaching the payment receipt and related transaction information for reference.

This matter is urgent, and I would greatly appreciate your оперативную assistance and quick resolution.

Please confirm once the subscription has been cancelled and the refund has been initiated.

Regards,
Aris

2

Welcome, @ARISTARKH_MOSKVICHEV, and sorry.

The correct place to address this is: Create a support ticket: see How to contact our Support Team.

Thanks,

Larry

3

Hi @ARISTARKH_MOSKVICHEV, welcome to our Forum, and sorry to hear about this trouble. Unfortunately, we don’t have access to account details in order to assist you directly here in the Forum, but I see your ticket is already in with Support. I’ve flagged it for the team to make sure you hear back soon. Appreciate your patience!