Fields hidden because they are Advanced features

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1

I created a field. Apparantly is was something not available in the basic Asana version.

Now the problem is, I can create the field. But then it is hidden, and I can’t seem to be able to delete it again? I.e. there is some clutter hanging in the background in my project, that I cant get rid off?

Why let me create it in the first place? If my plan doesn’t allow them, why not prevent creation. Or at least allow deletion…

They don’t show up under fields in under Customize. They are not visible in the project field list. etc. How do I get rid of these fields?

2

Hi @Jan_Broekhuis ,

Sorry to hear about your experience! That’s definitely a valid complaint.

I am not sure that this is an expected Asana behaviour, so I would ask you to get in touch with our Support Team to investigate the matter.

You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you.

Visit the Help Center homepage, and follow the below steps:

  • Click the chat icon in the bottom-right corner to open the Asana Support chatbot.

  • Briefly describe your issue in the chat window.

  • If the suggested Help Center articles do not resolve your issue, click Yes when asked, "Would you like support for this question?" to submit a ticket.

  • Enter your first and last name, email address, and any additional details about the issue.

  • The chatbot will attempt to identify the nature of your request; you can approve the selected topic or decline it and choose the topic from a list. General topics appear first, then more specific ones (e.g., Logging in > Password verification link).

  • Provide any other relevant details and attach files like screenshots if they would be helpful.

  • The chatbot will confirm that your request has been received. You’ll also receive an email at the address you provided. When logged in, you can view your newly opened case in the Asana Customer Portal.