Hi @Valerio_Casanova I’m really sorry to hear about all this trouble. In order to investigate this further for you, I’d need the URL links of a couple of projects you are unable to access.
To keep your data private, I’ll follow up with you via DM to unblock your ability to send us DMs here in the Forum. You can then share these URLs via DM. Thank you!
We just ran into this issue and now I’m waiting for someone to handle the ticket and resolve our issue. Meanwhile our team is essentially blocked. We can’t access the board & list views of many projects and even via the search we cannot view most tasks anymore.
Your documentation states:
You won’t lose any tasks, projects, or data created during the trial. All your work remains accessible, just without the paid features to automate and streamline processes. Tasks and projects, for example, aren’t restricted to paid plans, so they will still be available even on the free plan.
This statement is wrong. Please fix the functionality or update the documentation and add warnings to reflect the current reality.
As a bit of a side note: We had a trial a couple of years ago where we added custom fields to a project and after the trial expired the project was still usable without any issues in the free plan. That project was since archived and never touched again. Funnily, now that our new trial expired that project is experiencing the same issues.
Something clearly changed in the handling of access after trial expiry over the years.
Update:
Interestingly, in the mobile app (Android) everything is still usable: list view, board view & task details.
In tasks there is just a warning that premium custom fields are hidden.
Hi @FelschR, welcome to our Forum, and thank you for sharing your feedback.
I’m sorry for the hassle and would be happy to clarify how the trial experience works. While tasks and projects remain accessible after a trial ends, if they contain paid features like custom fields or rules, access to those tasks and projects will be blocked. To regain access, you would need to either remove the paid features or switch to a paid plan.
We can offer a trial extension to allow you time to remove the paid features and regain access to your data. I see you’ve submitted a request to our Support team, and your ticket is in their queue. However, trial extensions are handled by our Sales team, so please submit a request directly via Contact our Sales Team • Asana.
Our Trials team is also working on improving the transition between trial and free plans, including options to easily remove paid features and unlock projects. We value your feedback and will ensure it’s shared with the relevant teams.
Facing the same issue here and it is greatly affecting my work. The terms in the documentation are misleading. I’ve had a great experience with Asana before this, but this lack of honestly and responsiveness is hugely disappointing (I reached out to customer support and still haven’t heard back). I need this resolved now.
Hi @Zina_Ghoul, welcome to the Forum, and I’m really sorry to hear about the frustration this has caused.
I see that you’ve already submitted a request to our Support team, and your ticket is queued to be addressed by one of our agents. Response times can vary depending on the volume of requests, but they’ll get back to you as soon as possible.
In the meantime, as mentioned earlier in the thread, Support isn’t able to assist with trial extensions. For this specific request, you’ll need to reach out to our Sales team directly. They’ll be able to grant you a trial extension so you can remove the paid features and regain access to your projects.
We really appreciate your understanding.