I need some help, we want to start to use asana, but the most important thing to keep track of at the moment are picking of orders. Our inventory system is not that good at that. It is very easy to send an email with the order document. However I get an error message “We couldn’t process your email because it was sent by…” and the solutions on the forum is regarding mailing from personal email etc. I can not do the confirmation of external email thing, since I do not have an email account under the domain of inventory solution provider.
Is there another way to whitelist an external service/domain/email address?
I believe the only way is to have the source email have an Asana account. Have a look at Zapier, maybe there is a solution there. Otherwise you would have to use the API to build something yourself, with the help of a developer if needed.
I can have the order/inventory system write my email adress as from adress, same as gmail did previous, but it still have the origin domain in the header. No way to white list domains?
I have been through the ones I can find without finding a solution.
For example, in the one you linked: The generic “solution” in that one assumes I have control of the mail server and can change the header. “Spoofing” the email server the mail originated from, not just which email it should show to the user the email is from. (If this is a problem for asana users, documenting how to circumvent the “security” update is a bit of a strange move. Especially since it is hard to implement for the normal user)
I have so far not found a topic with the same use case. Most have something like, “I use want to send task from my personal email”. Which is solved with adding email addresses to your account. But to do that you must verify the new account. Which I can not do. Since it is an external service.
So in your case, you need to look at other solutions like Zapier for example. You could be forwarding the email to another account that Zapier is hooked onto, and create a task as a result.
Thank you for your help! If I have to use another paid solution I will look into Quire and similar before continuing trying to get Asana to work for us
@Simon_Svensson just a thought. Depending on the client you use (e.g. link for Outlook or link for Apple Mail it’s also possible to set up rules there. Of corse the client pc used would have to be online all of the time. But still better than nothing I assume.
Thanks for the suggestion, but then we are back to self hosted services. And unfortunately the Zapier route only works for a paid tier. Asana might be a dead end for us.