"Email sync requires authentication" then "Hmm, looks like there is a problem"

Hello everyone,

Over the last few days, I have noticed that Asana is requesting authentication in Gmail to sync emails with this message with an “Authenticate” button:
“Email sync requires authentication. To sync future replies, please authenticate. You can still create the task without syncing.”

After clicking on the “Authenticate” button, the following message appears:

“Hmm, looks like there is a problem
Rest assured we are taking a look into this to make sure it doesn’t happen again.
In the meantime, don’t hesitate to reach out to us”

Could someone please help me solve this problem?

Hi @Alejandro_Munera

Welcome to the community!
I’m sorry you’re experiencing this! :folded_hands:

Could you please submit a ticket to our Support team so they can investigate this further? You can submit your request here: https://help.asana.com/s/get-support

Thank you for your patience!