Email norms and customs

Good morning!

Has anyone ironed out of policy or custom on internal communications that goes through email versus becoming a task and Asana versus using the Messages feature in Asana?

Curious what other orgs have done in this regard. Thanks!

Hi @Joe6

Thanks for posting.
Conventions as when to use one over the other is important.
Any updates around Asana Items (tasks or projects) should happen in the comments or messaging inside asana for audit trail. Only external discussions (with external contacts) should be via email - short informal discussions usually happen on Teams/Slack etc. However if something actionable comes through via email or teams it should be turned into a task in someones my tasks or in the actionable project it is a part of.

Hope that helps.

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