Hey there, Asana Community. Question about a very SIMPLE rule that’s not triggering.
We leverage Asana internally to churn out many marketing-related tasks for our clients (i.e content, email, paid ad requests). Each client has a dedicated project where they can approve and revise tasks, which are also multi-homed into projects where the real workflow-magic happens. Stick with me here.
We only communicate with clients in their dedicated projects (not by email), so we’ve created a dedicated “communication task” where they can ask questions. Each project’s communication task is multihomed into a “Communication Support” project where our VAs quickly access and respond to these questions.
When a comment comes into the “Communication Support” project, I’d like to set up a rule where a Slack message is sent to a Slack channel to notify the team. Simple right? It is, but wait!
How do I filter comments to only send our client comments and not the VAs comments? It’s a pain to receive a Slack notification about a comment only to find out it’s a response from a VA.
A clever way is to create a “people” custom field and add the custom field into the rules conditional logic, but the trigger isn’t working. I’ve tried EVERY variation possible but without success.
This is puzzling so maybe a fellow power-user can help. This is my very rare cry for help.
Thanks!
