Duplicate Tasks on Android App

English Forum Tips and Tricks
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1

Sometimes, when using the Asana app for Android, a duplicate task is created.

Steps to reproduce:

  1. Phone should be using a lossy cellular connection
  2. Launch the Asana app
  3. Log in to the Asana app
  4. Select a project
  5. Create a task
  6. Duplicate task is created

Browser version:

  • Pixel 6 Pro
  • Android App 6.94.4 (6940400)

Suggested solution:

Each task should be created with a unique id, and that unique id should be used to confirm the creation of the task rather than retransmitting a request on a lossy connection. Only user input should be able to add an API call to the outgoing request queue and not from a retry process. The outgoing API call should not be cleared until it is confirmed. The API service should ensure that a duplicate ID is not allowed.

2

Hi @Benjamin_Boynton, welcome to the Asana Community Forum :wave:

Thanks for flagging this. I’d suggest reaching out to our Support team with the URL for the task. As our Support team has access to additional tools that we don’t have here on the Community team, they’ll be able to look into the cause of this further for you.

You can reach the Support team by following these steps: How to contact our Support Team ✉

I hope this helps!

3

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