I have spent hours trying to sync Jira and Asana. The ticket will link but none of the information in the ticket (due date, custom fields) will make its way to the fields in JIRA. My custom fields (Actual Client Deliverable Date and SOW Expiration Date) in Asana do not populate to map to JIRA fields. Instead they appear as “JIRA Actual Client Deliverable Date” and “JIRA SOW Expiration Date.” I do not want to use the “JIRA” fields mentioned, I just want the custom fields from Asana. Do you know why they are populating like that (with “JIRA”)?
I can’t even delete these fields from my project - I only want the custom fields.