I have spent hours trying to sync Jira and Asana. The ticket will link but none of the information in the ticket (due date, custom fields) will make its way to the fields in JIRA. My custom fields (Actual Client Deliverable Date and SOW Expiration Date) in Asana do not populate to map to JIRA fields. Instead they appear as “JIRA Actual Client Deliverable Date” and “JIRA SOW Expiration Date.” I do not want to use the “JIRA” fields mentioned, I just want the custom fields from Asana. Do you know why they are populating like that (with “JIRA”)?
I can’t even delete these fields from my project - I only want the custom fields.
Customize → Apps → Jira Cloud → Data Sync Settings
Here you can choose the sync settings for custom fields, due date, assignee. NOTE - I am experiencing a bug that does not sync the assignee or due date to Jira. If the changes are made in Jira, it reflects in Asana. I have been working with support to unpack the issue but so far no luck. I have to manually add the due date and assignee to each Jira ticket.
For our issue we were able to find a little bit of a workaround to make it sync for us. In our case the jira issue was being created before the asana issue was finished being populated, so when the jira issue was created the due date and other fields were blank.
We kind of solved this by creating accompanying asana fields to match jira prefix fields created with the sync configurations, and then use an automation rule to set the jira prefix fields with the value of the asana fields on task creation. This then seems to trigger an additional update to the linked jira issue.
Did not solve all of our issues, but was able to get us some of the info we needed synced