Dropbox links not opening in desktop version

Briefly describe (1-2 sentences) the Bug you’re experiencing: When I click a Dropbox link in Asana desktop, it opens a preview in a new window. The only option to open further is to open it in a web app (like Word for web), but not in any other desktop app. When I click to open in a web app, nothing happens. Opening Dropbox attachments on tasks has no issue.

Steps to reproduce: Open a dropbox link in a task

Browser version: Chrome

Upload screenshots below:

Hi @Emily_Kreidler, thanks for flagging this!

Would you mind clarifying if you’re expecting the link to open in a Dropbox desktop app or the Asana desktop app?

Looking forward to hearing back from you :slight_smile:

Hi @Emily_Kreidler, just checking in to see if you have any updates here? :slight_smile:

Hi @Rebecca_McGrath,

I’m expecting to be able to open these links at all. When I click them in the Asana desktop app, a window with a preview of the document opens, but I’m not able to open further. For example, if I click a Dropbox link for a Word doc in the Asana desktop app and the preview opens, there is an option to open in Word for Web. When I click that, nothing happens. There’s no other option for opening- either in a Dropbox desktop app, Word desktop, or otherwise. When I open the same link from the Asana web app, it opens the link in Dropbox for web and I’m able to fully open the doc from there with no issues.

Hi @Emily_Kreidler, thanks for getting back to me!

In this case, I’d suggest reaching out to our Support team with a screencast of the issue occurring as I’m unable to reproduce this on my end. Our Support team will be able to look into this further for you :slight_smile:

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