Did MyTasks date promotion rules fail for anyone else today?

[Katie_Kendle]

Our team uses the auto-promotion rules suggested by @lpb in our My Tasks, so that around midnight every day Asana will automatically move any tasks due that day to a section called “Today” . This morning we found several tasks with due date Today which had not auto-promoted out of other sections. Anyone else have this issue? Do we blame daylight savings time?

[lpb]

Hi @Katie_Kendle,

I didn’t notice any problems with task promotion rules, but I think I might have seen another post like yours.

I recommend Try these troubleshooting steps, then please create a support ticket: see How to contact our Support Team.

For reference, I think you’re referring to the rules I describe in this article:

Your Simple (or Advanced) Strategy for Asana’s My Tasks

Note: Most recent article update: April 2024 I’ve just published the article linked above to Medium (free access). I hope both existing Asana users grappling with My Tasks version 2 (currently being deployed), as well as new users to Asana, will check it out because it was written with all of you in mind. This comprehensive article on My Tasks: Outlines a simple but highly functional My Tasks setup with brief, step-by-step setup and use instructions, Explores an advanced My Tasks approach…

Thanks,

Larry

[Jeremy_Long]

Hi @Katie_Kendle,
We are experiencing a similar issue. If I hear anything back, I will post it here.

Best,

Jeremy

[C_R_CT]

Did anyone else have their “due date approaching” rules not run this morning? I have multiple rules (across many projects) that use the “due date approaching” and “start date approaching” and they did not fire.

[Jeremy_Long]

Hello @C_R_CT, I have merged your post to an existing thread.
@Forum-team this seems to be a growing issue.

[Julio_V]

Hey everyone,

Sorry to hear you’re experiencing issues with rules—thanks for bringing it to our attention.

I’ve escalated the issue to the relevant team and will share any updates as soon as I have them.

Thanks, @Jeremy_Long, for the tag!

[Katie_Kendle]

Update: the “Today” promotion rule seems to have worked for my organization’s MyTasks last night. We are not seeing any other promotion rule failures today, but we don’t have many of them outside of MyTasks.

[Julio_V]

Hi everyone,

As part of our investigation into the issue, we need some additional details that will help us reproduce and potentially fix the problem.

For those of you who have experienced rule failures, please provide the following information:

1. Rule ID of the failed rule.
2. Tasks that the rule should have run on.
3. Start/Due Date Change: Has the start/due date of the task been changed since the Daylight Saving Time (DST) change?
4. Rule Execution: Has this rule run successfully since the DST change?
5. Content Review Permission: Do you agree for us to review your content to help investigate the issue?

Your input is invaluable in resolving this matter, and we appreciate your cooperation!

[C_R_CT]

Confirming that the rules ran last night. I think it was an isolated incident on March 11th

[Vanessa_N]

Thanks everyone! It looks like this issue is no longer happening, so I’m closing the topic. But if you run into this again, please don’t hesitate to let us know!