Hi @claudiaocteau1 and welcome to the Forum! Sorry to hear about that; let’s see if we can find a solution. Just to be sure, you’re referring to browser notification right?
To help us exclude some possibilities, could you please confirm the information below:
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Have you followed these steps to enable browser notifications? Introducing browser notifications!
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Can you confirm you’ve followed the steps in this post to enable browsers notifications? Open Thread: Introducing browser notifications!
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Can you also check you don’t have your Do Not Disturb enabled?
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And last, can you confirm that you don’t have the Inbox snooze hack enable?
Looking forward to your reply!