Deprovisioning users who leave the company

Hi! We have Asana Business. I am wondering about when someone leaves our company. Let’s say I don’t deprovision them in Asana. Our IT will disable their company email address. Could that person still get back into our Asana if I don’t deprovision them, even though their email address doesn’t actually work?

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Hi @Kristen_Adams and thank you for reaching out!

Seem like your Company doesn’t have the G-Suite enable so even though their email address was disable, the users can still access to Asana since using their account.

In this case, I would recommend deprovisioning the user following these steps:

Please note that after you have deprovisioned someone from your Organization, a private project containing their previously assigned tasks will be created for you. This allows you to easily find and reassign any pending tasks the deprovisioned person has left behind.

I hope this helps! Please let me know if you have any follow-up questions!


Hi @Natalia
I see you mention above that a project is created for the Admin of the account with that deprovisioned users tasks… I am an Admin of a Divisional Enterprise account and have never had this happen. Is this only for organizations that are under full Enterprise account?

Because this would be very handy to have… especially when I am managing quite a few teams.

Hi @Cally_McIntyre, thanks for reaching out! That feature is available for Admins of Premium, Business and Enterprise Organizations as they have the ability to manage the entire Organization. You can find more details in this article: What happens to someone’s tasks if they leave the company?

I hope this helps! :slight_smile: