CSV Import to custom Project Template

I tried to find answers in various threads but am still puzzled and unclear about the current status or how to get it done.

I am trying to import tasks from a csv file to a project template with pre-defined sections and custom fields. RESULT: all tasks get mapped to the first section, despite the value entered in the column “Section” in my csv file.

Steps to reproduce:
Create Project from custom Template
Export csv file from project and add/map tasks to relevant fields / columns in “csv ex/import template”
Import tasks from CSV mapped to custom fields and columns existing in project template

Browser version: Google Chrome Version 80.0.3987.149

Upload screenshots below:

Alternatively and following advice in New: Import Spreadsheets and CSV Files to Asana Projects
I created an empty project and imported sections as rows which kind of works, BUT since the project isn’t created from a template the fields do not get mapped to already existing custom fields and in the import preview I do not get the custom fields suggested for mapping.

Thanks a lot for your support. I sincerely hope there is a solution to this, since I saw it mentioned across so many threads but am unsure about current state.
best Nancy

Hi @Nancy_Sommer Nancy and sorry to hear you are experiencing this issue!

Please have a look at our Guide article that explains how to import Custom Fields via CSV: CSV Importer • Asana. If this doesn’t help you resolve the issue, I would highly recommend you to reach out to our support team providing the URL of the Project and your CSV file, so they can try to reproduce it and assist you further to resolve this issue!

You can reach out to them following these steps . When you do, feel free to reference this thread so you don’t have to re-explain everything.

Troubleshooting CSV issues is really hard via Forum but our Support Team would be better equipped to assist you further. Please let me know if there is anything else I can help you with!

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