Some time ago I created a free account to start organizing my activities. I busy myself, as a volunteer, to support a foundation that wants to fund the restoration of a maritime heritage icoon.
One of my roles is to contact the local municipalities and governmental institutions that support heritage. Up till now I have lots of contacts that needs to be updated, informed and contacted to rise their interest in this project. What confuses me: I created an account on my personal email address. Now I want my, also personal, email address I use for my volunteer activities. The amount of info in my current app is still limited. Should I delete my account? And create a new one, with all the trouble of remarks that the company “Freedom” has something to do with it.. But freedom.nl is just my provider. Can someone advise me what to do? Can I change my current mail address. Asana AI told me how to do, but I was sent to the app, where I could not add an email address..
I want to add that being in the app following the instructions, the button add email tells me to go to the web app, and so causing a perpetual movement.
Hey @Arie_Kluit, totally understand the confusion. The good news is you don’t need to delete anything. The easiest approach is to add your volunteer email to your existing account, set it as your primary email, and then remove the old one if you’d like.
Here’s how:
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Log in to Asana on the web app
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Go to Profile photo → Settings → Email forwarding
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Add your new email and confirm it from your inbox
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Return to Email forwarding, set it as Primary, then remove the old email if desired
A couple of tips:
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If you signed up with Google and don’t have a password, use Forgot password first to create one.
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If you’re using the desktop app, switch to the web app—it’s easier to access the Email forwarding settings there.
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Using an email provider like freedom.nl is perfectly fine. Adding it to the same Asana account won’t mix your data with anyone else’s, and you can choose which email is primary.
If you get stuck, our Help Center has step-by-steps and you can reach support here if you want an agent to take a closer look: Asana Help Center
Hey Irish, thanks so much for your efforts, however my confusion is that, when I insert the freedom.nl account. I get this message: This email is incompatible with your Asana account. Asana assumes it is a company account, but it isn’t.
The AI assistant is not that smart to understand my problem and brings me in a eternal loop.. So I am rather disappointed. Any suggestion?