Copy and Paste results in text wrapped in HTML code

English Forum Tips and Tricks
1

Occasionally, but more often than I would like, when I paste text to an Asana task I get my pasted text wrapped with HTML code. Example shown at bottom of this post. Sometimes this code can be quite lengthy and tedious to select to remove before trying again.

To be more specific with an example of this happening, here are my steps to reproduce on my iphone iOS (version 16.7.7 as well as a couple prior versions).

As of today, while in Gmail app(version 6.0.240310) on my iPhone (model: iPhone 8 Plus) I open a message (in this case, though I do not think it matters, it was a groups.io digest email), highlight the body of the message, tap on one of the corner bubbles of my selection to tap “copy” from the contextual menu. Then I move over to Asana app (Version 9.91.0, personal account) that is currently open and tap on the task I would like to open and paste into. Once open I click into the task description area, then tap again to get the contextual menu to appear so I can select paste. Here is where things can vary a bit.

Sometimes the result is me getting the text I was hoping for pasted BUT other times if I try and paste a second time right away I get the text wrapped in HTML code. Many time any subsequent pastes also have the code with the text. Other times, when I get the text wrapped in the code on the first paste, I think it might be do to a double tap. I attempt to paste but the contextual menu does not pop up right away so I tap a second time, then finally see the paste bubble, then I get code wrapped text.

I have also experienced this on my Mac OSX desktop but more often on my iphone iOS.

I would love to know if anyone else has been experiencing this and if there might be a resolution.

Here is an example of the text I was trying to copy and paste:
Has anyone successfully lowered cholesterol without medication? I am looking for advice both for supplements and diet. We need to significantly reduce cholesterol.

Thank you,

And here is an example of the text wrapped in code for the same copy of text:

Has anyone successfully lowered cholesterol without medication? I am looking for advice both for supplements and diet. We need to significantly reduce cholesterol.
Thank you,

Let me know if any additional information is needed to resolve. Thanks.

2

Since the second example of text wrapped in code did not translate properly in the above post I’m adding a screenshot instead. See lower area of image for code wrapped text.

SH-meta
SH-meta1230×1965 393 KB

3

Hi @Scott_Hofmann, sorry to hear about this trouble. I’ve tested this on my end, and I can replicate the issue but with Gmail only, so I’ve escalated the case to our Developers to check if this issue is on our end. I’ll keep you posted :slight_smile:

4

I appreciate you looking into this. Thanks for the escalation.

1 Like
5

Hello,

Occasionally my posts I paste in aren’t formatted correctly or in a way I can manually fix. I sometimes am able to work around by pasting it into somewhere else and reposting and it works. Photo attached. Anyone have a work around?

IMG_0079
IMG_00791290×955 275 KB

6

@Jason_Lucarelli,

I’ve merged your post into an existing thread where the issue is being investigated. You can follow along there to learn when the status changes.

Thanks,

Larry

7

Hi @Jason_Lucarelli, our Developera are looking into this issue but cannot replicate it on their end. I tried to replicate again on my phone, but I can’t see the problem anymore either. Can you update your app to the latest version and confirm if the issue persists?

8

Hi @Vanessa_N , I’m currently running version 9.97.0 of the app and I’m still able to reproduce the copy paste that creates code instead of a clean paste w/o code. I have a screen recording (mp4) of the issue but I’m unable to upload it here. Is there another way I can send it to you?