Cant upload profile photo

Briefly describe (1-2 sentences) the Bug you’re experiencing:

Attempt to upload Bitmoji PNG (or converted JPG) as profile picture causes UI to report “Unable to pick photo” and hangs on “Processing Attachment”

Steps to reproduce:

  1. click avatar icon
  2. View profile
  3. Add a photo
  4. Select Existing Photo
  5. choose bitmojo photo

(should be noted: no problems uploading photo as profile photo here in Asana forum)

Browser version:

Chrome 80.0.3987.99
Android 7.1.1

Upload screenshots below:

Welcome to the forum @udance4ever and thank you for reaching out!

I was trying to reproduce this and I was able to upload a Bitmoji converted to JPG as profile picture. Could you please confirm that the size of the PNG or JPG you are trying to upload is less than 5MB?

Please note we also accept the following file types:

  • GIF
  • BMP

Looking forward to your reply!

thanks for getting back to me & the welcome!

im attaching the image exported from Bitmoji


it looks like its 70k (tiny!)

hey i found a workaround: open Asana in my mobile browser in “Desktop site” and add the photo.

its just broken in the app & likely device specific (j7, Android 7.1.1)

1 Like

I have this issue in the app as well. It does not seem to be affected by the size or file type of the image. I have tried png and jpg images, well under the 5mb limit.

  • Android App
  • LG G8
  • Android version 10