Can't upload profile photo from Chrome

Hi there,

I am trying to upload a JPG profile picture and it seems to be failing for some unknown reason. When I select the photo I wish to use, it seems to attempt to upload but nothing changes.

The steps I am using are:

  1. Go to My Profile Settings
  2. Select “Upload Profile Picture”
  3. Select JPG from documents (the image is not even close to a full MB in size)

I am not trying to do this from an app but from my Chrome web browser in my organization’s Asana space.

Thanks so much!

Hi @Emily_Welch-Smith, welcome to the Asana Community Forum! Let’s try to resolve this together!

Could you try following these troubleshooting step and let me know if the issue persists? :slight_smile: Can you also confirm if you experience the issue when you try to upload a different image?