Can't load my projects in alphabetical order on the sidebar.

[Amanda_Bell1]

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!

---

Briefly describe (1-2 sentences) the Bug you’re experiencing: Sorting the projects on the sidebar by “alphabetical”. It shows two projects, I hit “Show More” and see a neverending loading circle.

Steps to reproduce:
Go to side bar, under “Projects” press “Show More”

Browser version:
Using the Desktop App. Also reproduced in Google Chrome

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Business

Upload screenshots below:

[Danielle-GenD]

Hi @Amanda_Bell1 Welcome to the forum. I cannot recreate this my side. If someone else doesn’t respond on here, you can ask https://asana.com/support

[Vanessa_N]

Hi @Amanda_Bell1, would you be able to test in an incognito window and let me know if the issue persists?

[Amanda_Bell1]

Yes it’s still happening in an incognito window.

[Marie]

Hi @Amanda_Bell1, and apologies for the delay in responding here. Could you please confirm what version pf Google Chrome you’re using and share a screenshot of the issue in a private window to allow me to escalate this issue internally? Thanks!

[Amanda_Bell1]

I hope this is the picture you need.
I am using this version of Chrome: Version 120.0.6099.110 (Official Build) (64-bit)

[Vanessa_N]

Hi @Amanda_Bell1, thank you for the screenshot. Checking the user ID from the screenshot, it looks like this is an account-related issue rather than a widespread bug. I’ll close this case here in the Forum, but our Support team will follow up with you shortly via email to assist you. I hope this helps!