Can't join team: "Let's find a team for you to join" message

Hello, I have invited my clients from one organization to join Asana. They are all from a different organization than my own because they are my clients. Their company is very large and I am sure there are many people from that company that are already on Asana.

One of the team members was able to join successfully. Two of the others are coming to a screen that says, “Let’s find a team for you to join.” and “People at {their organization} are already using Asana!” I just want them to be able to join our “team” of less than 10 people so we can manage tasks.

Can someone help?

Welcome to the Forum @Brigid :wave: and thank you for reaching out!

Sincere apologies for the inconvenience!

Please have a look at this guide article that should help your client to join successfully:

I hope this helps Brigid! Please let me know if you need further assistance! Have a great Friday!