Can't create new tags

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1

I’ve been having this issue for about a month: it’s exactly as described in an older post:

  1. I either hit Tab+t on a task or click a “Tags” cell in a project tasks list
  2. I type a new tag name
  3. I only barely see a thin white line instead of the “Create tag for” button/link

This happens on both Chrome (143) and Firefox (146) on my Linux computer.

I already tried the troubleshooting steps:

  • disabling all extensions/addons
  • upgrading to latest version
  • clearing cache, history and cookies
  • passed the connectivity test

Thanks in advance for your kind help.

2

If you haven’t already, I would definitely contact Asana support on this one.

3

Hello @Gonzalo_Delgado

Totally get how annoying this is. I’ve been seeing a few reports recently where the Create tag button doesn’t fully render, and you only get a thin white line. Thanks for doing all that troubleshooting already.

A couple of quick checks and workarounds you can try:

  1. After you type the new tag name, press Enter. If nothing happens, press Enter again. Even if the button isn’t visible, the create action can still fire.

  2. Reset your browser zoom to 100 and try again. I’ve noticed that UI elements disappear at specific zoom levels. Also, try resizing the window a bit wider.

  3. Try creating the tag on a task in My Tasks to rule out project permissions. If the task is in a project where you only have comment access, you won’t be able to add tags.

  4. If you can, test on a different device or OS just once. That will help us confirm if this is Linux-specific rendering.

If it still fails, please contact our Support team so we can grab details and logs to investigate:

In your message, include:

  1. A short screen recording or screenshot of the thin white line

  2. Exact steps you followed

  3. Browser versions and that you’ve tried with extensions disabled.

You can reach the Support team via this form: https://help.asana.com/hc/en-us#chat

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