Thanks for this info @Nichole_Nichols,
I’ve been unable to reproduce this issue with either Chrome or Safari, so I suspect this issue may be related to your set up! In order to investiagte this further, coud you please share a screencast with our support team. If you’re unsure what tool to use to record your screencast, we recommend using Loom (https://www.useloom.com/)
Try to include the entire browser window, including URL bar, in the video screencast.
I’m marking this topic as resolved in the forum because we need our support team to take over, but don’t hesitate to reach out in the future if you need a hand with anything!