Cannot add user

I am trying to add someone to a project and it will not let them join. Their name has a globe next to it. Does that have anything to do with it?

It says she needs a @dcp.ufl.edu email to join the page. But my other interns were able to join the team without that specific email.
How can I add ehr by her username?

Hi @Kyle_Niblett, welcome to the Asana Community Forum!

Are you receiving any error message when you try to add the new user? If you see a globe next to their names, it means they are Guests and their email address is not associated with the Organization. However, you should be able to invite Guests.

Looking forward to your reply!

I am not receiving any error message. It lets me add them. It even lists her email as a project member. But she says she cannot join.

Thanks for confirming @Kyle_Niblett! In that case, I recommend you contacting our support team to investigate this further: How to contact our Support Team ✉